Responsible Gaming
Our Commitment to Safe Gaming
At matrixhomes.co.nz, we are committed to promoting responsible gaming practices. Online casinos should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so within your means and for enjoyment purposes only.
Age Verification
Online gambling in New Zealand is restricted to individuals aged 18 years and over. We encourage all operators to verify the age and identity of players before allowing access to gaming platforms. If you are under 18, please do not attempt to access online casino services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money lost
- Hiding or lying about the amount of time or money spent gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Feeling anxious, irritable, or stressed when not gambling
- Neglecting work, family, or social responsibilities due to gambling
- Using gambling to escape problems or negative emotions
- Increasing the amount wagered to achieve the same level of excitement
- Failed attempts to reduce or stop gambling
- Borrowing money to gamble or pay gambling debts
- Experiencing financial difficulties as a result of gambling
Self-Help Tools and Responsible Gaming Features
Most reputable online casinos offer the following tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period
- Loss Limits: Restrict the total amount you are willing to lose
- Reality Checks: Receive notifications at regular intervals reminding you of your gaming session duration and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing casino platforms
- Session Timeouts: Automatically log out after a set period of inactivity
- Account Closure: Request permanent closure of your gaming account
We encourage you to utilise these tools if you feel your gambling may be getting out of control.
Support and Help Resources
If you are struggling with problem gambling, please reach out to one of the following organisations that provide free, confidential support:
New Zealand
- Problem Gambling Foundation NZ – Phone: 0800 654 655 | Website: www.pgf.nz | Free counselling and support services
- Gambling Helpline NZ – Phone: 0800 654 655 | Available 24/7, confidential and free
International Support Services
- GamCare (UK) – www.gamcare.org.uk | Counselling and support for problem gambling
- GamStop (UK) – www.gamstop.co.uk | National self-exclusion scheme
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au | Counselling and support services
- Responsible Gambling Council (Canada) – www.responsiblegambling.org | Resources and information
- National Council on Problem Gambling (USA) – www.ncpgambling.org | 1-800-GAMBLER helpline
Take Action Today
If you believe you have a gambling problem, seek help immediately. There is no shame in reaching out for support. The organisations listed above offer free, confidential assistance and can help you regain control of your gambling.
Remember: Gambling should always be fun and within your budget. If it stops being enjoyable, it's time to seek help.